CarGurus Sucks Customer Reviews and Feedback

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CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.

A customer mentioned, "CarGurus is a rip off company, first they keep jumping there prices every year, I started with $125 unlimited now and less than 3 years paying $550 for 15 vehicles, and on top of that if u get so many leads on a vehicle even if not sold yet they delete ur ad, they said it's there policy if u receive more than 30 leads on a vehicle, I wasn't aware of this BS policy until one of my customers called me said he cannot find the car anymore on CarGurus. On top of all u will not get great light leads from them. Don't wast ur money and time"

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Senior Software Engineer (Former Employee) says

"I'm disappointed that zero stars isn't a thing. I had the most miserable time in my life in a short stint at CarGurus. Things were so bad that I quit without even having another job lined up. They don't hire for specific roles. They just hire you in general, and then when you start they stick you on a team based on who needs people the most, regardless of your skills or interests. I got put on a team for which I had no experience and so I didn't know how to do anything. I'm a quick learner, but they tolerated zero ramp-up time so I was in trouble immediately. If I took the time to teach myself a new skill, I got chastised for being too slow. If I asked for help, I got chastised for not being autonomous enough."

Sales Development Representative (Former Employee) says

"The company is really stressful, they will ask you to work 24/7. Everyday, if you dont make your target you are obligated to not take any day off of the week. culture of the company is imposible to exist. I end up being looking for help, because it was terrible the pressure and how they actually make you feel. Sometimes management treat you like if you are treating kindergarden kids. management doesnt have to much idea of what they are doing. Before applying really think two times, people talks all the time about you, no one respect you as a person."

Account Executive (Former Employee) says

"Unless your a Millennial you go nowhere in this company. Management is very unfair when it comes to moving around. I had a lot to offer but they didn't see it that way, and I was mislead with regards to my role and what the outcome would be.none"

Learning & Development Manager (Former Employee) says

"CarGurus has a great culture, the people and products are superior in spite of a high pressure, numbers driven senior leadership team. Good people, just profit focused, not so much focused on developing people.Start-up vibe, flex hoursTough to stay engaged with hot tempered/reactive leadership and executives"

Employee (Current Employee) says

"Very good salaries but limited flexibility and career advancement which makes it more of a mid term option. Sales floor so you have to enjoy this type of environment"

Joe Bob says

"I listed my car on Cargurus. I had a buyer lined up who said they wanted to do the deal remotely using CarGurus PAY (their online "Escrow" service - great idea, but it doesn't work). I went through all the steps, submitted all my personal information, DL photo, bank information, only to have their platform FAIL repeatedly to complete the final step of linking to my bank. It's a huge, National Bank, I don't have a lien, either - I tried a second bank - same problem. Support was UTTERLY USELESS. No phone number, just email, and after several emails, the guy says, "it appears we might not be able to help you with your transaction". Well, No S---. He suggested calling the DMV?? Lost the sale. AVOID LIKE THE PLAGUE."

Gary says

"I will say they're useless. First many vehicles are already sold due to the car business. As others stayed many are just paid advertisements by dealers. The biggest thing that bothers me is on every car description it shows (get Pre-authorization} from Cap One or Westlake. Westlake is always higher rate FYI. But I spoke to several dealers after they get your number and when asked about the pre-approval they all said to that means nothing. Either they use their own banks, don't offer financing at all, cash only,or they have to run your report to get the real numbers. So my point is why bother giving people using the site the false sense of a budget when in reality it means nothing unless of course you want the highest rate anyways. The one dealer in Ohio has a Ford 150 with holes in frame. Don't ya think that should be in the vehicle description? Nothing bothers me more is when companies waste their potential customers time and hits to their credit and lose points. They should have enough experience in the finance department to know what historically will be required and how much down etc especially if you already know your score."

A Sanders says

"HELP!! I was searching for some cars on their site and now whatever page I go to, their ads pop up. Can't stop them. Nope. No way. Google it! They are unrelenting and it's the most annoying thing ever. Do NOT GO TO CARGURUS or you will be stalked."

Ulrik Ledertoug says

"As a private seller I cannot recommend using CarGurus. I'm sure it works fine for dealers. Just the fact that CarGurus does not have support or can at all be contacted during weekends? Really? YES, most of the final car selling is actually happening during the weekends. I called support several times and I still have not heard back from them. I called them again on a Monday and was told that it would take up to 48 hours before I would get a call back on my problem! As this happened on a Saturday, I could not expect to hear from CarGurus before the following Wednesday... Really? So all in all not a very positive experience, sorry! I did sell my car though, but we where forced to complete the sale without the use of CarGurus, which is sad as I really wanted to have the security of using their secure pay process."

h5mind says

"They have two failings which have earned them a 'Poor' rating- 1) Inability to flag a AD or seller for fraud. 2) Lack of response to customer requests or complaints. Their 'Questions' section is full of questions where frustrated users make an effort to answer one another, but no 'Moderator' or official Car Guru presence that I could see. The strong impression is their business focus is on their dealer partners and not individual retail buyers. Pretty much every other site does it better."

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